rpok Platform Privacy Notice

This page describes what we collect when you use rpok and how we keep that data protected. We at rpok collect personal information only to operate our platform, process your payments, comply with regulatory obligations, and improve your experience. We never sell your data to third parties for marketing, and we restrict access to your information to staff and trusted partners who need it to serve you.

Our approach to privacy reflects a simple principle: your data belongs to you, and we treat it with the care we would expect if our own personal information were entrusted to us. This notice explains what we collect, how we use it, who we share it with, and what rights you have. If you have questions about our privacy practices, our support team is available to provide clarification.

We recognise that trust is essential to our relationship with players across Jakarta, Surabaya, Bandung, Medan, Semarang, and beyond. Our privacy commitments underscore that we take your trust seriously.

What Data We Collect on rpok

We collect personal information from you in several ways when you use our rpok platform. When you register an account, we collect your name, email address, date of birth, phone number, and residential address. We require this information to create and verify your account and to comply with our Know-Your-Customer (KYC) and Anti-Money-Laundering (AML) obligations.

When you deposit funds, we collect information about your chosen payment method—such as your DANA, e-wallet, mobile banking, or local payment account details, or your bank account linked to online payment, e-wallet, mobile banking, or local payment. We also record the amounts you deposit and withdraw, the dates of those transactions, and any fees applied. This financial information is essential for processing your payments and maintaining our records for regulatory compliance.

When you use rpok, we track your gameplay—which games you play, how long you play, your wagers, and your results. We also track your interactions with our platform, such as pages you visit, features you use, and support tickets you submit. We collect this behavioural data to understand how you use rpok, to detect fraud or account abuse, and to troubleshoot technical issues.

How We Use Your Data on rpok

We use your personal information primarily to operate rpok and serve you. This includes processing your account registration, authenticating your identity, processing deposits and withdrawals, settling game results, and responding to your support requests. We also use your data to comply with legal obligations—such as KYC/AML verification, tax reporting, and responding to lawful governmental requests.

We use your data to improve rpok. We analyse gameplay patterns to understand player preferences, identify technical issues, and enhance our platform. We also use your data to detect and prevent fraud—for example, if we detect multiple accounts using the same payment method or suspicious deposit and withdrawal patterns, we investigate and take protective action.

We may send you emails or messages about your account, important updates to our terms or policies, and promotional offers related to rpok (only if you have opted in). You can disable promotional communications at any time through your account settings. We do not share your email with third parties for their marketing; communications from rpok come only from us.

Third Parties and Data Sharing on rpok

We share your data with third parties only when necessary to operate rpok. Our payment processors—such as online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners—receive your payment information to process your deposits and withdrawals. These payment processors are bound by their own privacy policies and security standards; we do not control their data practices.

We may share your data with service providers who help us operate rpok—such as cloud hosting providers, email services, and customer support platforms. We require these providers to maintain strict confidentiality and use your data only for the purpose of serving us. We do not sell your data to marketing companies, data brokers, or third parties for their independent use.

We may disclose your information if required by law—such as responding to a court order, regulatory inquiry, or law enforcement request. We comply with lawful governmental requests but will inform you of such requests whenever permitted by law.

How We Protect Your Data on rpok

We at rpok employ industry-standard security measures to protect your personal information from unauthorised access, alteration, and disclosure. We encrypt data in transit (using SSL/TLS protocols) and at rest (using strong encryption standards). We restrict access to your information to rpok staff and trusted partners who need it to serve you; all staff sign confidentiality agreements.

We maintain regular security audits and penetration testing to identify and address vulnerabilities. We do not store payment card information directly; instead, we use secure tokenisation through our payment processors. Our servers and databases are protected by firewalls, intrusion-detection systems, and access controls.

However, no security system is perfect. We cannot guarantee absolute security, and you acknowledge this risk when you use rpok. We recommend that you keep your login credentials confidential and notify us immediately if you suspect unauthorised access to your account.

How Long We Retain Your Data on rpok

We retain your personal information for as long as your account is active and for a reasonable period afterward to comply with our legal and regulatory obligations. Typically, we retain data for seven years after your account closes, in accordance with standard financial and anti-money-laundering record-keeping requirements. We may retain certain data longer if required by law or if we have a legitimate reason (such as an ongoing dispute or investigation).

When you request account closure, we stop using your data for marketing and service improvement, but we continue to retain it for legal compliance and dispute resolution. If you wish to request deletion of your data (subject to legal exceptions), contact our support team.

Your Rights Regarding Your Data on rpok

You have the right to access, correct, and in some cases delete your personal information stored on rpok. You can update your account details (name, email, phone, address) through your account settings. If you wish to request access to your full data profile or ask for deletion, contact our support team and we will process your request within a reasonable timeframe.

You also have the right to withdraw consent for certain data uses (such as promotional communications) and to request that we restrict how we process your information. These requests do not affect our ability to process payments or comply with legal obligations. If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with our support team or with the relevant data protection authority in your jurisdiction.

At rpok, we believe privacy is a fundamental right. We collect your data only to serve you and comply with law—never to profit from it or share it with third parties for their marketing.

Cookies and Tracking Technologies on rpok

Our rpok platform uses cookies and similar tracking technologies to enhance your experience. Session cookies allow us to keep you logged in and remember your preferences. Persistent cookies help us recognise you when you return and track your activity over time so we can understand how you use our platform.

We use tracking technologies to collect analytics data—such as which pages you visit, how long you stay, and what actions you take. This information helps us improve rpok, identify technical issues, and optimise your user experience. You can control cookies through your browser settings; disabling cookies may limit some features of rpok.

International Data Transfer on rpok

Our rpok servers may be located outside your jurisdiction, and your data may be transferred to countries with different data protection laws. By using rpok, you acknowledge and consent to this international transfer. We apply the same security standards to your data regardless of where it is stored or processed. If you have concerns about cross-border data transfer, contact our support team for details about our specific data locations and protections.

Changes to Our rpok Privacy Policy

We may update this privacy notice from time to time to reflect changes in our practices, technology, or law. We will post significant changes on our rpok website and notify you via email if the changes materially affect your rights. Your continued use of rpok after changes are posted means you accept the updated privacy notice. If you disagree with changes, you may close your account.

Contact Us About Privacy on rpok

If you have questions about our privacy practices, wish to access or correct your personal information, or want to lodge a privacy complaint, please contact our support team. We respond to all privacy inquiries within 30 days. You can reach us via email, live chat, or phone; our team speaks Indonesian and English and is available to assist with privacy concerns from players across all regions.

We at rpok are committed to protecting your privacy and using your data responsibly. This privacy notice reflects our operating principles and our respect for the trust you place in our platform. Thank you for using rpok.