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DANA Deposit and Withdrawal

DANA is one of Indonesia's largest digital wallets and is fully integrated with our rpok platform for seamless deposits and withdrawals. To deposit via DANA, log into your rpok account, navigate to the Deposit page, select DANA as your payment method, and enter your desired amount (typically our welcome offer to our welcome offer per transaction, depending on your account tier and daily limits). You will be redirected to the DANA app or login portal; authenticate with your DANA PIN or biometric verification. Once confirmed, the funds credit to your rpok balance within subject to verification. For withdrawals, visit the Withdrawal page, select DANA, enter the amount, and confirm your transaction. Your DANA wallet receives the funds within subject to verification under normal conditions. DANA charges no transaction fees for most users; however, older DANA accounts or those with inactive periods may incur a small fee (our welcome offer–5,000). We recommend linking your DANA account to rpok immediately after opening it to avoid verification delays. If a deposit does not credit within subject to verification, check your DANA transaction history to confirm the payment was processed; contact our support team with your transaction reference number if the deposit remains pending.

OVO and GoPay Usage

Both OVO and GoPay offer rapid wallet-to-wallet transactions and are accepted across our platform's deposit and withdrawal flows. To deposit via OVO or GoPay, select the wallet from the payment method list during checkout, confirm the amount, and authenticate within the respective app. OVO deposits typically credit within subject to verification; GoPay deposits within subject to verification depending on network load. Both wallets offer daily limits (usually our welcome offer–15,000,000 per day for standard users); your account dashboard displays your current limit. Before your first transaction, ensure your OVO or GoPay account is fully verified with a linked phone number and personal ID. OVO also supports cash withdrawal at OVO Agent locations, allowing you to convert your rpok balance back to cash if needed. GoPay is deeply integrated with Shopee and Tokopedia, so users with existing Shopee Pay credits can link those funds directly. For withdrawals, the process mirrors deposits: select OVO or GoPay, confirm the amount, and receive funds within the stated window. Both services charge no additional fees beyond their standard transaction policies (typically free for standard users). If you encounter a "wallet limit exceeded" error, you can either wait until the next calendar day (when limits reset) or use an alternative payment method such as QRIS or bank transfer.

BCA, Mandiri, BRI, BNI Virtual Account

Bank virtual accounts (VAs) provide a dedicated account number for each rpok user, simplifying large transfers and record-keeping for both individual and institutional players. Upon linking a bank (BCA, Mandiri, BRI, or BNI) to your rpok account, we generate a unique VA number tied to your account. You can then transfer funds from your personal bank account to this VA using standard online banking (m-banking, internet banking, ATM). Transfers typically credit rpok within subject to verification during business hours and within subject to verification after hours. Bank VAs support larger single transactions (up to our welcome offer depending on your bank's daily limit) compared to digital wallets, making them ideal for players who prefer to manage deposits in larger tranches. Withdrawals to bank VA are processed similarly: your rpok balance is transferred back to your nominated bank account within subject to verification. Bank transfer fees are charged by your bank (not rpok) and typically range from our welcome offer–10,000 per transaction. We recommend keeping your VA active for at least 90 days to avoid deactivation by your bank; if your VA lapses, we can regenerate it within 24 hours at no cost. Always verify the VA number displayed in your rpok account before making a bank transfer to avoid sending funds to an incorrect account.

Fees, Limits and Verification

rpok does not charge processing fees on deposits or withdrawals; however, your payment provider may charge small transaction fees (typically our welcome offer–5,000 per transaction for bank transfers, free for most digital wallet transactions). Deposit and withdrawal limits vary by account tier and payment method. New accounts start with a daily account preferences of our welcome offer and a daily withdrawal limit of our welcome offer. After you complete full KYC verification (providing your ID and proof of address), limits increase to our welcome offer daily for deposits and our welcome offer daily for withdrawals. Gold and Platinum tier members (determined by monthly activity) enjoy higher limits: up to our welcome offer daily deposit and our welcome offer daily withdrawal. To complete KYC verification, log into your account, navigate to Settings > Account Verification, and upload a clear photo of your national ID card, passport, or driver's license along with a proof of address (utility bill, bank statement, or rental agreement dated within the last 3 months). Our compliance team reviews all documents within 24 hours; you will receive an email notification once verification is complete. If your documents are rejected, we provide feedback on what additional information is needed. Verification is mandatory before your first withdrawal; deposits can proceed without it, though limits remain restricted. All uploaded documents are stored securely and are never shared with third parties except as legally required by regulatory authorities.

Resolving a Stalled Transaction

Occasionally, a deposit may not credit immediately or a withdrawal may remain under review longer than expected. If your deposit does not appear in your rpok balance within the stated processing window (typically subject to verification), first check your payment provider's app (DANA, OVO, GoPay, or your bank) to confirm the transaction was completed successfully. If your provider shows the transaction as "completed" but rpok still shows no credit, contact our support team immediately via live chat or email. Provide your rpok account email, the payment method used, the transaction amount, the timestamp of the transaction, and (if applicable) the transaction reference number from your provider. Our team will investigate the transaction trail and locate the funds within 24–48 hours. If the transaction failed at your provider's end (e.g., insufficient balance, security block), you may need to retry the deposit or contact your payment provider's support. For stalled withdrawals, check your account history to confirm the withdrawal status. Withdrawals typically show as "under review" for subject to verification, then "approved" once they reach your payment method. If a withdrawal remains "under review" for more than subject to verification, your account may require additional verification (e.g., phone OTP confirmation) as a security measure. Complete any requested verification steps in the on-screen prompt; withdrawal processing will resume immediately. If verification requests do not appear, contact support with your account details and withdrawal reference number; we will manually review your request and update your account status within 2 hours.